Integrated Ticketing System in Shared Web Hosting
In contrast with what you may find with many other web hosting providers, the ticketing system that we are using with our Linux shared web hosting packages is part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to memorize several logon names and passwords, since you will be able to manage your tickets and the hosting account itself from a single location. So, in case you have an inquiry or run into a complication, you can get in touch with our client service staff momentarily. Our system comes with a clever search option. This suggests that even if you have posted a ton of tickets over the years, you’ll be able to find the one that you need without any difficulties. On top of that, you can see knowledge base guides to handling commonly confronted challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated packages, which implies that you won’t require a different support platform to contact our help desk support team – you can do this on the spot in the event that you run into an obstacle. Posting a new ticket takes a few clicks and tracking down an older one is equally simple. With our smart search box, you can swiftly find any ticket that you’ve already opened. You can submit a ticket at any moment in time as our customer support staff representatives are at your service 24x7 and answer in less than one hour, even though it rarely takes that much to receive assistance. With the Hepsia Control Panel, you will have everything in one single place and you can forget about the need to use two or more platforms to resolve a simple issue.