A ticketing system is the most common medium of communication that web hosting providers offer to their customers. It’s most often part of the billing account and is the most efficient way to solve a problem that takes some time to examine or that has to be forwarded to a system administrator. In this way, all comments contributed by either party will be stored in the very same location in the event that someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least 2 accounts to complete a particular task or to touch base with the company’s support team. If you’d like to administer a number of domain names and each one is hosted in its own account, you will need to use even more accounts at the same time. Moreover, it can take a significant amount of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with many other web hosting providers, the ticketing system that we are using with our Linux shared web hosting packages is part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to memorize several logon names and passwords, since you will be able to manage your tickets and the hosting account itself from a single location. So, in case you have an inquiry or run into a complication, you can get in touch with our client service staff momentarily. Our system comes with a clever search option. This suggests that even if you have posted a ton of tickets over the years, you’ll be able to find the one that you need without any difficulties. On top of that, you can see knowledge base guides to handling commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated packages, which implies that you won’t require a different support platform to contact our help desk support team – you can do this on the spot in the event that you run into an obstacle. Posting a new ticket takes a few clicks and tracking down an older one is equally simple. With our smart search box, you can swiftly find any ticket that you’ve already opened. You can submit a ticket at any moment in time as our customer support staff representatives are at your service 24x7 and answer in less than one hour, even though it rarely takes that much to receive assistance. With the Hepsia Control Panel, you will have everything in one single place and you can forget about the need to use two or more platforms to resolve a simple issue.