A live chat is a real-time way of communication between a hosting company's support crew and its clients. It's an efficient way to receive some info about the website hosting services or get some problem resolved since you're talking to a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the lower possibility of errors any time you exchange data such as usernames or domain names, the more rapid response time since the communication is live as well as the fact that you do not have to stay on the chat constantly - you're able to do something else while the representative examines the issue in question. Also, you're able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone charges that you'll need to pay when you're calling to another country.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that a number of situations are usually resolved if you speak with a live person, we offer a live chat service for all our potential and current clients. The chat is accessible every single day and our customer care agents can assist you with a wide range of questions and troubles. In case you aren't our client yet, you'll be able to find out more about our shared web hosting plans and the website hosting platform in general so as to be certain that your web sites will operate properly on our servers. If you already have an account and you've got some questions or you have any kind of problems with some of our services, you can get in touch with us through the live chat and we can supply you with the required details or help you troubleshoot the problem. You'll have to open a support ticket for certain issues which need more time or the assistance of a sysadmin, but for the majority of basic troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, therefore any time you have any questions concerning our Linux semi-dedicated packages, you will be able to get in touch with our customer care team at any time no matter if you have already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, but we're able to assist you with various tech questions as well. We will help you pick the right package for your websites in case you do not have an account yet, we can respond to any kind of billing questions or issues you may have or we can help you with installing your new e-mail address on your personal computer or smart phone - all the abovementioned will be done promptly since our live chat service is online all day long, every day. No matter when you want assistance, you're able to talk to an agent and save time and effort.