One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting packages come with a 60-minute response time guarantee, which implies that no matter what query or issue you might have, we will always be there to lend you a helping hand. In reality, it seldom takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both technical and pre-sales matters. Our customer support team representatives are available 24x7, even on weekends and holidays, so you’ll get instant assistance anytime you need it. We are aware of just how priceless time can be, so by the time we reply to your email or support ticket, we will have enquired into the matter and, in case we haven’t found a solution, we will supply you with more details about what you need to do on your end – when the case requires it. With our support services, you can be sure that there will be someone to assist you momentarily, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our really fast support services. You’ll obtain a reply to any ticket posted through the web hosting Control Panel or e-mail sent to our client and tech support staff in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes far less time to investigate and troubleshoot a problem. We will supply you with more details if the solution entails something that should be done on your end. In case you contact us during national holidays or weekends, the response time will be absolutely the same and because of the fact that our support team will be at your disposal 24/7/365, you will get swift help for any technical, general or billing issue whatever the hour.