Phone Support in Shared Web Hosting
We believe that the option to talk to a live representative is very important, so we have 3 support lines around the globe (Australia, USA and UK) and you are able to contact us on the phone for fourteen hours every day. In case you consider buying one of our Linux shared web hosting packages, for instance, you have the option to call us and find more about our solutions before placing your order so as to ensure that we match all system requirements for your websites. Following the purchase, you will be able to contact us about all the sales or billing difficulties you may have, or get any type of general or basic tech information that you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you have to use our ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we supply feature real-time phone support for fourteen hours a day. In case you are unsure which package is appropriate for your web sites, you'd like to learn more about a package's features or you're looking for any other kind of information about our solutions, you are able to call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our customer support agents will help you. In case you already own an account, you're able to contact us about sales and general matters, although we're usually able to help with a lot of technical issues as well. For entirely tech issues you will need to use our built-in ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option when the trouble needs extra time to be dealt with or it has to be escalated to our sysadmins.