Though this is not the mainaspect in order to recognize a reliable shared web hosting provider from a bad one or a reseller from a real supplier, being able to call and talk with a live person is an indicator that you aren't dealing with a one-person company and that you can reach someone any time you're in need of assistance. The phone support for hosting services may vary from general to dedicated, which means that the issues which can be resolved through a call differ based on the specific service provider. In the general case, these matters are simpler and feature billing or 1st level tech issues as more difficult problems often need a support ticket where both you and the sysadmins can track the proceedings with a specific situation. Nevertheless, the option to phone call your provider can save you a lot of time and efforts for the multitude of tiny problems that may eventually appear when you manage your website hosting account.

Phone Support in Shared Web Hosting

We believe that the option to talk to a live representative is very important, so we have 3 support lines around the globe (Australia, USA and UK) and you are able to contact us on the phone for fourteen hours every day. In case you consider buying one of our Linux shared web hosting packages, for instance, you have the option to call us and find more about our solutions before placing your order so as to ensure that we match all system requirements for your websites. Following the purchase, you will be able to contact us about all the sales or billing difficulties you may have, or get any type of general or basic tech information that you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you have to use our ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we supply feature real-time phone support for fourteen hours a day. In case you are unsure which package is appropriate for your web sites, you'd like to learn more about a package's features or you're looking for any other kind of information about our solutions, you are able to call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our customer support agents will help you. In case you already own an account, you're able to contact us about sales and general matters, although we're usually able to help with a lot of technical issues as well. For entirely tech issues you will need to use our built-in ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option when the trouble needs extra time to be dealt with or it has to be escalated to our sysadmins.