Being able to get in touch with your shared web hosting company if you have any questions or experience any troubles is important and how fast they will reply and react could be essential, in particular when your website is business-oriented, as longer downtime could mean losing potential customers. The support options are also a quick way to recognize genuine suppliers from resellers. The latter usually respond only to emails or support tickets and you will need to wait for a whole day or even more to get a response. In case your issue involves a few responses, you'll end up losing days to get a problem solved. When you use the services of a legitimate and trustworthy website hosting provider, you will be in a position to get in touch with the support at any time and receive a prompt response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Web Hosting

The customer and technical support services for all our shared web hosting plans are twenty-four-seven, which means that you can forget all about waiting for a few days so as to get assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you do have an account, you'll be able to open a support ticket on top of the other three methods of contact. You are able to select the most appropriate way to contact us depending on where you are or what kind of equipment you are using. We can help you for almost any hosting-related question that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you are able to benefit from our 24/7 technical support services even on official holidays. All of your sites will be available constantly and so will we. With various contact options, you're able to pick the optimal method to get in touch with us and learn more about our services in case you do not have an account yet, or request assistance if you are already our customer. You are able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour answer time warranty, even though it rarely takes more than 20 min to receive assistance regardless of the complexity of the issue. With our customer and tech support services, we will be available for you whenever you need us, not a few days afterwards.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to get timely support in general, let alone when you operate a whole server, so each and every dedicated server that we provide includes 24/7 support with one-hour response time warranty regardless of the issue. This service is absolutely free for all difficulties with the server or the software that was installed by our admins through the setup, so you can get in touch with us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you could send an e-mail message, and the actual answer time for both rarely exceeds thirty minutes as we have admins available twenty-four-seven. If you want general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you could employ our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to add to your server package through the billing Control Panel.