Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Warranty

  • Our tech support team is on duty nonstop to respond to every one of your assistance needs. Each ticket you send to us is going to be solved within maximum 60 minutes. If your case demands some help from an administrator, we will forward the ticket to the technician on shift and will inform you that the problem is being resolved.

  • Top quality support service

  • Expert Customer Assist Service

  • We are on line for you 24/7/365 to offer you useful information and technical support and to assist you with any difficulty that you could run into while working with your virtual server. We can support all installed in advance software packages, like your OS, server management panel (with regards to the VPS type) and the Web Hosting Control Panel created completely by our developers.

  • Intuitive help center

  • An Intuitive Help Zone

  • An exhaustive and constantly updated knowledge base is incorporated into our custom–built Web Hosting Control Panel. It offers quick tips on how to carry out all of the main website control jobs. The Help area supplies thorough how–to articles and step–by–step video tutorials. You can reach the Help zone by pressing the Help or Video buttons in the top right corner of each Control Panel section.