Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • We offer a 60–minute response time guarantee for each support ticket or email that you send to our tech support team. We’ll rapidly respond to all common enquiries and forward the matter to our sysadmins in case additional assistance is required. If you take advantage of our Optional Managed Services package, we’ll carry out any of the included tasks at a time that has been discussed with you earlier.

  • Top quality support service

  • A Top–Quality Help Desk Support Service

  • Should you need assistance while working with the Web Hosting Control Panel or with any of the applications that we have installed on the dedicated server for you, you can get in touch with the client support team at any moment through the ticketing system. What’s more, should you require assistance managing your server, you can order the Optional Managed Services package, that includes weekly OS updates, software installation and problem troubleshooting services, server monitoring and restarting procedures, data backup space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every Linux dedicated servers hosting package includes our charge–free Web Hosting Control Panel, which boasts an elaborate knowledge base plus a group of step–by–step video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just click the Videos or Help buttons situated in the top right corner.